HCAHPS 2.0: Moving from Understanding to Action
The Survey Has Changed. Has Your Strategy? HCAHPS 2.0 is more than a survey update—it is a fundamental shift in how patients evaluate their care, how organizations measure performance, and...
OnGoing Leadership Development Programs
Upcoming Programs
September 2026
TJC & CMS Infection Prevention & Control Overview
The Joint Commission (TJC), the Centers for Medicare and Medicaid Services (CMS), and the Centers for Disease Control (CDC) continue to emphasize the importance of Infection Prevention and Control. This...
October 2026
Virtual Training – Rediscovering Your Joy
You work in a highly complex and turbulent ever-changing environment that can deplete you emotionally, mentally and physically. By participating in this session, you can embark on a journey toward...
TJC & CMS Update 2026
This presentation will review the top findings from regulatory surveys, mitigation strategies, upcoming changes in accreditation focus and standards, and trends in patient safety opportunities and emerging issues. Our presentation...
November 2026
Maryland Office of Health Care Quality (OHCQ) Update
This program focuses on new regulatory topics and issues of interest for hospitals that have arisen over the previous 12 months. The program topics will include new federal and state...
Virtual Training – Gratitude as a Leadership Style
Healthcare leaders operate in emotionally demanding environments where stress, fatigue, and burnout can dominate the workplace experience. Neuroscience research demonstrates that gratitude is not simply a “feel-good” concept — it...
Virtual Training – Coaching Staff
Coaching is a key leadership skill that fosters staff growth, improves performance and drives engagement. This session will equip leaders with essential coaching skills to support and develop their team...
Virtual Training – Legacy Mapping Workshop
This interactive workshop invites participants to explore the powerful practice of professional legacy mapping. A reflective and forward-looking approach to shaping a meaningful career. By envisioning the impact they hope...
March 2027
TJC & CMS Physical Environment Update 2027
Understanding the relationship of the CMS requirements and the Physical Environment Chapter of the Joint Commission is essential for successful survey activities, and more importantly, to create a safe Physical...
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