Hot Topics at MHEI
Empathy is feeling what someone else is feeling (or as near as we can possibly get to it). The action most often associated with empathy is the ability to “put yourself in their shoes.” One might wonder how we can ever put ourselves 100% in someone else’s shoes – when it is impossible to know all of the background of the particular individual, all the struggles and barriers they have overcome, their personal needs and wants, and the things that keep them up at night. The reality is we can’t. However, the goal of thinking like a leader is that we try. Read More »
The former CEO of a Louisiana health system adopted the 10 and 5 rule — more commonly used in the hospitality industry — which dictates that when staff are 10 feet from a person they smile and make direct eye contact. At 5 feet, they say “hello” or another verbal greeting. After adopting the practice, patient satisfaction scores and patient referrals went up, according to Christine Porath, PhD, associate professor at the McDonough School of Business at Georgetown University. Read More »
Communication builds relationships and drives staff engagement. Yet for decades there seems to be an absence of examples of leaders who have accomplished this – improved communication to the point of noticing an appreciable difference in engaging staff and getting results. Read More »
Thank you to our 2018 Annual Healthcare Leadership Conference sponsor!
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How We Can Help
MHEI takes care in understanding your situation, environment and what it is you want to accomplish.
Because we are concerned with your success we can help you build better leaders, solve current dilemmas, and assist you in developing your team so that achieving results within the constantly changing health care world continues along your chosen path.
Membership is available to all health care organizations and includes MHEI member organizations that have seen the impact of our education and programs for 40 years.
Member benefits include discounted program rates and access to:
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Membership is available to all health care related organizations. To learn more about membership, click here.
Preventing Unnecessary Harm in Health Care
January 12, 2016 @ 10:00 am - 11:00 am
Part I: Critical Access Hospital (CAH) Conditions of Participation (CoP) 2016: Ensuring Compliance
January 14, 2016 @ 10:00 am - 12:00 pm
Reviewing and Updating Your Chargemaster for CY2016
January 19, 2016 @ 9:30 am - 11:00 am