VIRTUAL TRAINING – Strategies to Support a Just and Learning Organization

Session is full! Contact kyost@mhei.org — A Just and Learning Culture creates a system of shared accountability across all levels and supports a High Reliability Organization (HRO). Staff and leaders are encouraged to report errors, hazardous conditions and unsafe behaviors in order to learn and improve. Attention shifts from immediate punitive responses to evaluating behaviors in a rational, organized manner. In doing so, trust increases, systems improve, and errors are prevented in the future. In this session, the three types of behavior: human error, at-risk behavior and reckless behavior will be analyzed and responses to each behavior will be discussed with application to real-life scenarios. Participants will walk away with a handful of strategies to support a Just and Learning Culture and increase accountability and high reliability at their organization.