VIRTUAL TRAINING – Mastering Civility: Building Positive Relationships Within Your Organization

Session is full! Contact kyost@mhei.org. — Civility is a hot topic in healthcare as leaders and organizations strive to create respectful, thriving work environments to provide high-quality patient care. A civil workplace improves employee engagement, retention and patient satisfaction. In this session, we will explore the research and work of Dr. Christine Porath, author of Mastering Civility: A Manifesto for the Workplace and co-author of The Cost of Bad Behavior and identify specific strategies to leverage positive relationships within your organization.