Virtual Training – Leadership Essentials for the Revised HCAHPS Survey (HCAHPS 2.0)

The HCAHPS survey was significantly updated effective January 1, 2025, with changes that include new measures (e.g., Care Coordination, Restfulness of Hospital Environment, Information about Symptoms), removal of some legacy items, and altered item content. These changes affect how hospitals collect data and how performance is publicly reported beginning in October 2026. Because of these updates, leadership and staff training is critical. This interactive session will address not just what changed, but on how to translate those changes into improved patient experience and quality results.