Virtual Training – From Tension to Teamwork: Successfully Navigating Conflict Resolution

In the high-stress, fast-paced environment of healthcare, workplace conflict is inevitable.  The difference between teams that struggle and teams that thrive often comes down to how conflict is managed.  This interactive training equips participants with the tools and confidence to turn challenging situations into opportunities for stronger collaboration and better results.

Participants will learn to recognize common sources and triggers of workplace conflict, distinguish between effective and ineffective resolution approaches, and apply a six-step framework to manage conflicts constructively.  Through practice and discussion, participants will also identify communication strategies that promote collaboration, reduce tension, and build healthier team dynamics.