Virtual Training – Adapting to Crisis Standards of Care in a Non-Clinical Role – Changing Roles & Expectations

“All hands on deck” in times of crisis can involve redeploying staff to new or different roles that may require additional communication and interpersonal skills.

This virtual, interactive session is designed for the healthcare worker who has been “behind the scenes” providing valuables services and has now been asked to take on a different role that involves interacting with patients, families, and visitors, as well as different departments and areas of their organization.

During this 60 minute session, we will connect back to shared values and purpose and provide specific behaviors, words, and actions to diffuse conflict and positively impact the experience of the patient, family and visitor as well as build the confidence and competence of the healthcare staff.