HCAHPS 2.0: Moving from Understanding to Action

The Survey Has Changed. Has Your Strategy? HCAHPS 2.0 is more than a survey update—it is a fundamental shift in how patients evaluate their care, how organizations measure performance, and how leaders drive improvement.

Many organizations are asking the same questions:

• What do these new questions really mean?
• How will HCAHPS 2.0 impact our scores and reimbursement?
• Are our current experience strategies still aligned?
• What should leaders, physicians, nurses, and frontline teams be doing differently?

The HCAHPS 2.0 Accelerator was designed to answer those questions—and help organizations move beyond awareness to action.

Through a highly interactive experience, participants will learn what is changing, create a practical roadmap for improvement, and realize measurable results using the proven Learn • Create • Realize™ methodology.

Many organizations focus on understanding HCAHPS results. This Accelerator focuses on helping leaders create the conditions that improve those results.