Supervisory Skills
Supervisory SkillsThe prrograms listed below are all available on an inhouse or contract basis for your organization to offer to your associates. If you wish to discuss any of these offerings in more detail, please call Mary Hofbauer Brown at (410) 379-6200. You can also send email to mhbrown@mhaonline.org
Clicking on any of the titles below will give you a more complete description of the program, or you can scroll down the page to see each in order.
This workshop is about success &endash; your happiness, your work and your dreams! It is about your power to create what you want for your life. What are the ingredients of personal and professional excellence? You will discover four links to success that, if practiced, can lead to a happier, more confident you.
Objectives:
Organizations have long recognized the benefits of teamwork and have tried many approaches to achieve high performance teams. During this session, you'll learn two steps that come before team building. Using a dynamic model, you'll develop your own plan for effective partnering and you'll be prepared to share the model with others in your workplace.
Ojectives:
In this session participants will develop and discuss methods for managing personal change and developing more collaborative relationships. Using the powerful "inner action model", participants will focus on improving self-esteem while creating win-win situations in their personal and professional lives.
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Have you ever wished you could negotiate your way through personal and professional disputes without getting taken &endash; and without getting nasty? In this session you'll learn:
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The cost of non-communication or mis-communication is very high since it is nearly always at the center of our interpersonal and inter-group problems. This program is for people who want to increase effectiveness in communication. It is designed to help improve the interactions necessary for success in the workplace.
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Presentations to inform or persuade are common place in meetings, in team and committee work, at conferences, and in outreach programs to other groups and the community. This program provides a "road map" to more effective presentations.
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Learn effective ways to:
Emotions at work, although hard to deal with, are a fact of life. Saavy supervisors know how to channel emotional behavior towards better relationships and a more productive work environment. Anger, resentment or other emotional behavior signal the need for intervention and resolution. The result? A higher level of trust, comfort, and teamwork.
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Learn effective ways to:
Good coaches use difficulties as opportunities to build skills. Supervisors can use similar skills to turn work problems into increased understanding, skills, and motivation. Supervisors/coaches are able to collaborate with employees towards increased confidence and competence.
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Learn effective ways to:
The ability to present yourself effectively is not an inborn talent. It is a learned skill. Some people who learn it early in life seem to breeze through situations with ease. Others have a more difficult time. Such people &endash; and that includes most of us &endash; must make a conscious effort later in life to learn new approaches to interpersonal relationships. This program will help you to recognize your own style and learn principles of effective communication.
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Diverse personalities can and do create conflict. If left unchecked, unresolved conflicts can severely damage a team's efforts. Conflict needs to be dealt with constructively and quickly so that team members can once again work towards being mutually supportive.
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Learn effective ways to:
Meetings can be very effective or a waste of time. Most supervisors hate running them. Because staff functiona are increasingly interdependent, meetings may be the only chance to work out problems and exchange information. Good meetings can be one of the most profitable ways to solve problems and gain commitment.
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Learn effective ways to:
In today's era of restructuring and reengineering, it is not unusual for departments and work groups to "pull in" and "protect their turf", but no significant quality or performance improvement can happen unless different functions learn to communicate and collaborate more effectively. This session has been designed to help you establish an environment that maximizes the potential for positive and constructive interdepartmental relationships and communication.
Audience: Department managers
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