Performance Improvement

Listed and described below are programs dealing with performance and process improvement, CQI, employee empowerment, customer relations, and related areas. These programs are all available on an inhouse or contract basis for your organization to offer to your associates. If you wish to discuss any of these offerings in more detail, please call Mary Hofbauer Brown at (410) 379-6200. You can also send email to mhbrown@mhaonline.org

Clicking on any of the titles below will give you a more complete description of the program, or you can simply scroll down the page to see each one in order.

1. Coaching for Performance Improvement
2. Facilitator Workshop: A Skills Building Course for Facilitators & Team Leaders

Coaching for Performance Improvement

Today's health care leaders must meet the challenge of working in a rapidly changing environment while leading others to even higher levels of performance. This workshop will help managers and educators develop and practice coaching techniques that will encourage and assist employees overcome resistance to change and encourage initiative without inviting failure.

Objectives:

• Define specific performance improvement targets
• Identify ways to involve staff in setting standards and improvement plans
• Develop a coaching style that promotes individual responsibility
• Practice coaching techniques that will help staff improve performance
• Discuss ways to sustain performance in a changing workplace

Audience: Supervisors and managers

Length: 1 day

Faculty: Pat Mathews

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Facilitator Workshop:

A Skills Building Course for Facilitators & Team Leaders

This course provides hands-on training, along with small group exercises, in skills that are relevant to any team, whether it involves work redesign, clinical pathways, patient-focused care, or quality improvement. In addition to group dynamics, this course provides practical information about starting and maintaining teams, useful interventions to keep teams on course, facilitator/team interactions, monitoring the team's progress, and strategies to help teams achieve optimum results.

Objectives:

• Develop understanding of the role of facilitator/leader,
• Learn to recognize/correct group process problems,
• Learn to plan, initiate and maintain a team, and
• Gain confidence in ability to lead/facilitate.

Audience: Facilitators & team leaders (beginner or experienced), managers & supervisors, and anyone who works with groups to get things done.

Length: 1 or 2 days

Faculty: Pat Mathews

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